Access to culture should not be a privilege. Our festival aims to be a place where everyone feels welcome and can move freely. However, we know that for many people, attending cultural events is difficult or even impossible. This is no different at our festival – but our goal is to change that.
Would you like support buying a drink?
Or with the cloakroom?
Would you like someone to show you around the festival site when you arrive so you can feel comfortable?
Would you like to get an overview of the festival site and accessibility at m4music before the event?
The accessibility plan is also available in printed form at the box office.
You can already download it here: PDF ACCESSIBILITY MAP
Arrival: The festival is barrier-free accessible from Zurich Hardbrücke train station (200 meters) or the Schiffbau tram stop (50 meters). The stops can be used autonomously. A street with a traffic light must be crossed.
Parking: Two public parking spaces for people with reduced mobility are located at Schiffbaustrasse 6. The street will be closed to general traffic during the festival; however, the accessible parking spaces will remain accessible. If needed, parking spaces in the Schiffbau underground garage can be reserved. Reservation requests can be sent to: awareness@m4music.ch.
Box Office: The box office has a lowered counter with a height of 74 cm.
Concert venues: The Box can be accessed via six steps or a ramp to the right of the cloakroom. The Hall is accessible at ground level. The lower floor of Moods is accessible at ground level, while the gallery can only be accessed via stairs. The Exil can be accessed via a threshold with a slope of less than 6%. The Schiffbauplatz is mostly paved; one section consists of gravel.
The exit from the foyer can be accessed via a threshold with a slope of less than 6%. If this is not accessible, the adjacent entrance can be used.
Wheelchair platform: In the Schiffbau Hall, there is a wheelchair platform, which can be accessed via a six-meter-long ramp with a slope of less than 6%.
Toilets: In the Schiffbau, there is a barrier-free toilet in the basement, accessible via an elevator to the left of the cloakroom and usable with a Eurokey. On the Schiffbauplatz, there is a barrier-free Kompotoi. In the Exil, there is a barrier-free toilet, but the cloakroom staff must be contacted without prior notice.
Bar counters: The bar counters in Moods and in the foyer of Schiffbau are not accessible. In the Halle, at the m4music Bistro in LaSalle, in the Box and on Schiffbauplatz there are lowered bar counters with a height of 74 cm. At Exil, part of the bar is 1.04 m high.
People with disabilities purchase a regular ticket, and their accompanying person will receive a free ticket at the box office. People with a KulturLegi receive a 50% discount on the ticket price. Tickets can be purchased online via SeeTickets and are valid upon presenting the KulturLegi at the box office.
Guide and assistance dogs are allowed everywhere and can, if needed, be leashed in the Quiet Zone during the concert, which is supervised. The Awareness team is happy to assist.
The festival is mostly cashless. Card payment devices with touchscreens are not barrier-free. Payments can be made via card or Twint. The Moods and the m4music Bistro in LaSalle accept cash. Food stands accept both cards and cash.
Assistants and companions of people with disabilities receive free admission to all concerts. Please register with Raffaela at:
awareness@m4music.ch.
People who decide spontaneously can also contact the box office directly.
A festival is loud and full of impressions, and many people may experience sensory overload. The Quiet Zone is available for anyone who needs a calm retreat to take a break and then enjoy the festival again.
The Quiet Zone is located on the first floor of the Schiffbau in the canteen. It is barrier-free and accessible via an elevator. The space features dimmed lighting, seating options, and fidgeting toys if needed.
The Quiet Zone is open from 3:00 pm to 2:00 am.
Visuals: Most concerts are accompanied by moving lights. Strobe effects and smoke cannot be excluded.
For all concerts on the Open Air stage, we refrain from using strobe effects and quick transitions between complementary colors to create less stimulating performances.
We're on it! Do you have any feedback or suggestions? We look forward to your message to Raffaela: awareness@m4music.ch.